Delete your Ondello account
How to ask
Send an e-mail to privacy@ondello.app from the address you use to sign in to Ondello, so that we know the request is yours. A subject such as “Delete my account” is enough.
In the app, Home tab → ⋮ menu → “Request account deletion” opens this page.
We reply to confirm that we have your request.
When
Within 30 days. During the closed test it usually takes 7 days or less. We write to you when it is done.
What we delete
If nobody else in your households has an account
- Your account: your e-mail address, the account’s language and the record of your consent.
- Each of your households and everything in it: its members without an account, plans, what was eaten, recipes, imports, photos and shopping lists.
- The e-mails you sent us, except your deletion request and our replies to it (see below).
If you share a household with someone else who has an account
- We block your account at once. You can no longer sign in, and we process nothing more of yours.
- Within 30 days we delete your account, your calorie targets, the meals you marked as eaten and the rest of your own data. We also delete the e-mails you sent us, except your deletion request and our replies to it.
- Your name on the household’s list of members becomes “Former member”, or “Były domownik” if the household owner’s account is in Polish.
- The household’s shared recipes, plans and shopping lists stay with its other members.
Withdrawing your consent
You may withdraw your consent to keeping calorie targets and what your household plans and eats. That is also a request to delete your account, made in the same way, because the app cannot plan portions without that data. The privacy policy explains the consent.
What we keep, and for how long
- Daily backups of the server’s database: 7 days, once the test server moves to a paid plan, before outside testers join.
- Copies of the database: before each update of the server, the developer copies the database to their own computer and deletes each copy after 90 days. Your data goes when those copies do.
- Your deletion request and our replies to it: 12 months, to show that the request was handled.
- Google keeps its own data about your installation of the app from Google Play, under Google’s privacy policy. We have no control over it.
- Our notes on the closed test hold nothing that identifies you.
Deleting only some data
You can delete recipes, planned meals and shopping list items in the app. When you delete something in the app, it is marked as deleted and kept until its household is deleted, so that the household’s other phones learn about the deletion. To have some of your data removed for good without deleting your account, write to privacy@ondello.app.